Terms & Conditions

Please Read Carefully

The purchase of any travel services offered by Familien Komodo Tour constitutes a contractual arrangement between you and Familien Komodo Tour and represents your acceptance of the Familien Komodo Tour Terms & Conditions set out in here. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Booking

Client may do the booking of any travel services by phone, email, filling the online reservation for or do direct booking at one of Familien Komodo Tour offices or agencies. A booking is accepted when we has confirmed its acceptance in writing and issued a confirmation invoice. Familien Komodo Tour will not take any responsibilities for the different rate or information given by the agencies. Client needs to review and verify the booking confirmation letter. Familien Komodo Tour should receive client acceptance confirmation letter to purchase the required invoice.

Payment

• Land and sea travel services require 20% non-refundable down payment.
• Accommodation facilities require 1N room charged non-refundable down payment.
• The payment should be through transferwise app.

Client will receive the invoice of all travel services after all the bookings confirmed by Familien Komodo Tour and third party who will in charge as the tour operator. Payment must be done before the due date listed. Reservation will be automatically cancelled if deposit is not received by Familien Komodo Tour by the deposit due date. Payment of the deposit indicates client have read and accepted these Terms and Conditions. Client is able to pay the invoice using their credit cards (Visa and MasterCard) through PayPal in USD currency, through bank transfer (USD, Euro, IDR account), or cash at one of Familien Komodo Tour offices. Any cost charged by bank or PayPal or other extra cost caused by the difference currency should be paid by client. Client will receive a voucher for all travel services and the due date for the rest invoice mentioned. Familien Komodo Tour should receive the amount for the rest invoice 1 month prior travel date. For any booking received less than 1 month prior travel date, client must settle full amount of the total travel cost.

Cancelation by Client

Client may cancel the booking at any time provided that the cancellation is communicated to Familien Komodo Tour. Cancellation charges will be applied as below policy :

• 15 days or more, forfeit of down payment (20% of total amount).
• 14 – 05 days, 50% of total travel cost.
• 04 days – day of travel, 100% of total cost.

Changes Made by Familien Komodo Tour

Familien Komodo Tour Provide Easiness and Safety at a Reasonable Price all for Your Convenience. Familien Komodo Tour reserves the right at any time to cancel or changes of any facilities, services or prices described in our brochure or website and to substitute alternative arrangement of comparable monetary value or charges a supplement locally if alternative arrangements cannot be made without compensation to the client due to prevailing local conditions or any other reason. Where a major change is made prior to departure, client may choose:

• Accepting the changes and alternative arrangements with or without compensation to the client or with a refund of the difference in price.
• Cancelling the tour and obtaining a full refund.
• Familien Komodo Tour reserves the right to cancel the tour in any circumstances (such as weather and sea condition or force majeure ) beyond our control with or without prior notice. Where we cancel prior to departure, full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost.
• Familien Komodo Tour has no responsibility for any compensation or other cost client should expense caused by the cancellation trip.

Insurance

• Client must take out suitable travel insurance in order to take part in a tour organized by Familien Komodo Tour.
• Familien Komodo Tour doesn’t provide any insurance.
• Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.